Free Shipping for Orders over $10!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

      The money-back-guarantee period is accepted by the consumer within 7 days. If the consent is accepted during this period, the agreed acceptance will not be refunded.

      If the package or accessory is damaged or missing, it will not be received.
      If you want to return the product, it is necessary to contact us within the limited time to avoid unnecessary misunderstanding and disputes.
      If the product is not defective or damaged, the consumer must bear the return shipping cost.

      I hope that transactions can trust each other and understand similarities. If you are not satisfied with this project, you would like to comment on your thoughts. We are very happy to hear from you.

      If the product is in transit, please notify the seller after receiving the product and return the defective product. After the seller receives and confirms the defective product, the new product will be shipped quickly.

       

      How to apply for a refund?

      1.Return of personal reasons:

      - Within 7 days from the date of receipt of the product,

      -Item(s) being returned must be new, unused and in their original packaging with all accessories after receiving the customer's after-sales service, send a letter to the after-sales service center, without affecting the second sale. It will then be processed within 3 working days according to your request.

      - The freight generated by the return is borne by you

       

      2.Return due to quality reasons:

      -Within 7 days from the date of receipt of the product, send an email to the after-sales service center (louisesong@tonehua.com), the customer service will accept your request within 1-3 business days after receiving the letter. The shipping cost of the return will be borne by us.

       

      3.Return address: 3F, Hualinda E-commerce Building, Henggang Street, Longgang District, Shenzhen, China

      To: Louise

      Contact: louisesong@tonehua.com

       

      How to cancel the order?

      If you want to cancel the order, please email our after-sales service center and specify the reason. The message shall also include the order number, name and phone number.